Hospitality Recovery Programme



The Hospitality Recovery Programme is an initiative from digital learning specialists Novo and hospitality training provider Jugo Consultancy. Together we stand with the hospitality industry to aid operators to recover from the pandemic through capacity building so you are ready when the recovery sets in.


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Free access to Novo's digital learning platform and instructional design coaching.

  • Unlimited accounts
  • On-boarding virtual workshop
  • Access to Novo Player and Novo Studio
  • 3 months access to ‘At Your Service' training
  • 1 month access to one individually selected course
  • ‘Build Your First Training’  virtual workshop to get you started building your own content.
  • Technical support by Novo


Safe, scalable and effective way to train your team for the onset of recovery.

    • Provide a simple and cost-effective solution to give you a learning impulse in times of transition.
    • Keep your team members safe by offering a training solution they can complete individually.
    • Learning opportunities to increase motivation, engagement and loyalty amongst your team members, which benefits your whole organisation.
    • Allows you to test out the product and services for ample time before committing and all free-of-charge!


    An interactive AI-based digital learning tool whenever and wherever it is convenient for your learners.

    The Novo platform consists of the Novo Studio and the Novo Player learner app. 


    The Novo Studio is the cloud based environment where you manage your learners, create classes and assign learners to these, view reports and manage your training courses.

    Want to create your own courses and training? This can easily be done in our Novo Studio Builder. Moreover, our experienced instructional designers are ready to give you a kick-start in building and assist you throughout your learning journey.

    Click on the video below for a quick overview of the studio.


    The Novo Player app is available to download for free from the Apple and Google Play stores.

    Once downloaded your learners can access the training assigned to them from the app and can complete this whenever and wherever they are. 

    Learners can also access the training from a desktop or laptop device.

    Click on the video below for a quick overview of the Novo Player app.


    Interactive learning, anytime and anywhere!

    Easy to use

    Access your learning environment with your smartphone, tablet laptop and PC.


    Unique speech technology and interactive video role play, allows for engaging and realistic training.

    Cost effective

    Take away the costs for training space, trainers, the many hours staff are away from work and you will save tremendously on your training expenditure.

    Customisable & scalable

    What separates us from others, is the simplicity of creating, editing and sharing content.


    Simply monitor and share progress and results. Plus print reports easily.




    Are there any requirements to make use of the Hospitality Recovery Programme?

    The minimum number of learners to make use of the programme is 20. There are no maximum number of users for the programme, you can add as many learners and admins as you like up until 31 December 2021.

    What courses can I choose as part of the offer?

    You are able to choose from the following courses:

    • One 'At Your Service' training (3 months access to the course), ​click here to see the course description:
      • Front Office
      • Food & Beverage
      • Housekeeping
      • Spa Operations
    • One month access to an individually selected course. ​Click here to see the course descriptions.

    What is the process once I sign up?

     We will reconfirm which courses you would like to select and also schedule a 'Build Your First Training' virtual workshop to get you started on building your own content. Over the course of the agreement we will regularly check in to discuss your progress and answer any questions you may have.

    What will the pricing be if I decide to continue using the platform in 2022?

    We will contact you by the end of November 2021 to confirm if you would like to continue using the platform for 2022. If you decide to continue using the platform the pricing as of 1 January 2022 will be:

    • Up to 100 learners: USD3.50 per learner per month (minimum of 20 learners)
    • From 101-500 learners: USD 3.00 per learner per month
    • Over 501 USD 2.50 per learner per month 
    If you are looking for multi property or over 1,000 users get in touch for a custom quote
    What happens to my material if I decide not to continue using the platform in 2022?

    If you decide not to continue using the platform in 2022 we will permanently delete your account including all learner data and course material that has been created. We will not be able to export any of your course materials. 

    I would like a demo before I sign up, is that possible?

    Yes that is possible, click here to schedule an appointment for a demo. 

    Want to experience the learner app? Either scan the code below with your mobile device or click here to access a sample course on a desktop. In both instances you will need to provide your email and name to setup an account on the platform. For mobile devices you will be able to download the free Novo Player learner app from the Apple or Google Play stores.

    Can you integrate with other Learning Management Systems (LMS)?

    Yes we can integrate with other systems, however this service will not be offered during the programme.

    I don't have time to build content, can you build content for me?

    Yes we can certainly build content for you as a chargeable service. If you are interested in this, please get in touch with us so we can provide you with a quote.

    I have a different question?

    Send us an email if your question is not listed here, we are happy to help!


    Novo offers a fully-integrated solution for educators and institutions that are seeking to future-proof their coursework for online learning that is engaging and mobile-friendly. All Novo products and technologies are proprietary, created by our team  in the Netherlands, who specialise in machine learning technology, artificial intelligence, and speech technology.

      Jugo Consultancy is passionate about hospitality and learning and development. We believe that delivering tailored, innovative and cost-effective learning and development solutions are most impactful to boost competencies, performance and business. Jugo Consultancy advocates digital learning as an imperative tool for learning and development, and has been a preferred partner of Novo since 2018.



    Jugo Consultancy 

    531A Upper Cross Street #04-95

    Singapore 051531

    Get in touch