Hospitality Recovery Programme
  • Course Descriptions

Your Hospitality Recovery Programme includes At Your Service and one other course of your own choice. Please see an overview of the courses below, inform us your choice and we will add it to your account so your learners can start learning immediately.

General English

At Your Service

Hospitality Vocabulary

Talk Chinese

​GENERAL ENGLISH PROGRAMME

This course will enable learners to grasp a deep and lasting understanding of English by targeting the key components of the language. The vocabulary, grammar, syntax and pronunciation elements are presented in an easy-to-understand format and accompanied by interactive exercises which lead to conversations and guided role-plays.


Throughout the course, learners build on their burgeoning knowledge of English vocabulary and structure by practicing the target language, systematically constructing the confidence and capabilities to maintain real-world conversations. In addition to developing speaking and pronunciation fluency, this course will ensure learners improve their listening and reading comprehension skills. Click on each of the tabs below to find out more about this course.

Programme
Structure
Example
Try it out!
Programme

GENERAL LEARNING OBJECTIVES

As a foundational course, the General English Program focuses on role-plays, dialogue and a wide range of communicative activities to help learners successfully practice and gain confidence in using English in the real world. 


TARGET AUDIENCE 

These courses are designed for learners who are new at learning English or who have some basic or rudimentary  understanding of the English language.


COURSE DURATION

Each course lasts 30 minutes. Each course is designed so that learners can repeat frequently and keep their pronunciation up to date. 


PREREQUISITES

There are no prerequisites for these courses. Learners need to complete the English Placement Test to determine their current level of English. 


NOVO CERTIFICATION

Novo has certified each course and will issue all learners that complete the course with an industry-recognized certificate of competence. 

LIST OF COURSES

The courses included in the General English Program Learning Track are:

● “Hello, I am …”
● Meet the family
● All in a day’s work
● Breakfast, lunch, dinner
● “What is the date?”
● Everyday objects
● Abilities and skills
● At the shops 
● Welcome to my city
● My home, my castle
● “What are your hobbies?”
● The great outdoors
● In the supermarket
● The best day of my life
● Going to the movies
● Life in the past
● A meeting at work
● “I feel great!”
● Body and soul
● “What does he look like?”
● My serious friend
● Talking about the weather
● A trip to Thailand!
● My future house
● New Year’s resolutions
● On the phone
● “Have you ever…?”
● My music
● Special days, special moments

Structure

The spectacle before us was indeed sublime.

The General English Program follows this structure:

  • The course begins with an introduction to important nouns, verbs and adjectives for use throughout the course.
  • The program continues with a focus on using the presented words to build grammatical proficiency.
  • Next, vocabulary and grammatical understanding are combined to support success in building well-structured  sentences.
  • Following on from sentence-building, learners practice and cover all things related to pronunciation.
  • Finally, all elements are united in a series of guided conversations and role-plays that provide learners the opportunity to further consolidate their understanding and capabilities.
Example

Example Course (1 of 26) : “Hello, I am…”

LEARNING OBJECTIVES:

At the completion of “Hello, I am…”, learners will be able to:

  • Name and understand nineteen nouns and adjectives related to physical description;
  • Recognise, spell and say the presented attributes;
  • Articulate and differentiate between two sounds in English; /i/ and /ɪ/;
  • Ask for a physical description using the verb ‘to be’;
  • Create simple positive and negative statements using the verb ‘to be’;
  • Reformulate positive statements into negative statements;
  • Tell someone what they look like;
  • Introduce a third person and provide their physical description.

“Hello, I am...”

  • Familiarisation with key nouns and adjectives used to describe physical attributes
  • Learning the correct pronunciation of two critical sounds: /i/ and /ɪ/
  • Differentiating between /i/ and /ɪ/ in single words and in context of sentences
  • Spelling of key terms
  • Asking simple questions using the ‘to be’ verb
  • Creating simple positive and negative statements to provide personal information using ‘to be’ verb
  • Performing a series of guided conversations to provide personal information and personal physical attributes
  • Completing a series of role-plays to enquire about the physical traits of others
Try it out!

TRY IT OUT!

Scan the QR code with your mobile device to access our sample content. You will be prompted to download the free Novo Player app from the Apple or Google Play store after which you can setup an account to access the content. Alternatively, from a desktop computer you can follow this link to access the sample content.

SIGN ME UP

​AT YOUR SERVICE PROGRAMME

One of the most important contributing factors to guest satisfaction is the communication between employees and guests. The At Your Service program is designed to improve hospitality staff’s communication skills and service skills at the same time. Click on each of the tabs below to find out more about this course.

Programme
Structure
Example
Try it out!
Programme

GENERAL LEARNING OBJECTIVES

The At Your Service program is designed to improve hospitality staff’s communication skills in guest service situations set in their own department (either F&B, Front Office, Housekeeping or Spa) and build on their hospitality service skills simultaneously. 


TARGET AUDIENCE 

The target audience for the At Your Service Program includes all students and professionals in the hospitality industry who are looking to improve their English communication and service skills.


COURSE DURATION

Each course has been designed to take up to 120 minutes to complete for a learner with the right pre-requisite level of competence. Each exercise allows for each repetition. 


PREREQUISITES

  • Level 1: Learners are required to have a basic understanding of English and the Hospitality Industry.
  • Level 2: Learners are required to have a good understanding of English and the Hospitality Industry.
  • Level 3: Learners are expected to have an advanced under- standing of English and the Hospitality Industry.


NOVO CERTIFICATION

Novo has certified each course and will issue all learners that complete the course with an industry-recognized certificate of competence. 

LIST OF COURSES

The courses included in the At Your Services Learning Track (for every level of English competence) are:

  • Welcoming a guest
  • Handling a request for directions
  • Checking guest satisfaction
  • Handling a question you don’t know how to answer
  • Checking a guest’s personal details 
  • Handling guest complaints 
  • Saying farewell 
Structure

In the training program, the learner  is presented with simulated service situations from their daily work, set in their own department (either F&B, Front Office, Housekeeping or Spa). The objective of these interactive video role plays is to ensure that the guest has a positive experience in each situation. The learner uses Novo’s speech recognition software to improve their English language skills and the experiential learning environment to improve their service skills. 


The courses are designed so that learner can repeat and use them to freshen up their knowledge and skills. Each course is offered at three levels. The learner will start at the level that matches their level of English proficiency.


  • In Level 1, the learner learns practical English phrases to use in daily situations. 
  • In level 2, the learner studies variations of these relevant phrases and learns new service skills that enhance the guest experience.
  • In level 3, the learner’s service skills are put to the test and the learner has to handle more complex skills scenarios. 
Example

Example Course: At Your Service Level 1

Welcoming a guest

  • Role play A, B, C
  • Welcoming a guest
  • Using body language to welcome a guest
  • Expressing a positive wish
  • Introducing yourself to a guest
  • Vocabulary: the head, arm, hand, department roles

LEARNING OBJECTIVES:

At the end of Level 1, learners can:

  • feel confident about welcoming guests 
  • make a personal introduction;
  • express a pleasant wish;
  • assume a body posture that is welcoming and approachable.

Handling a request for directions

  • Role play A, B, C 

  • Vocabulary: Directions I and II, lower and middle body parts

  • Using body language in giving directions

  • Describing the destination

  • Using orientation points in giving directions

  • Giving basic directions I & II

  • Telling the guest where the location is

LEARNING OBJECTIVES:

At the end of Level 1, learners can:

  • give basic directions;
  • tell the guest where a location is;
  • describe the destination;
  • use orientation points in your directions;
  • use the right body language when giving directions.

Checking guest satisfaction

  • Role play A
  • Enquiring after someone’s experience
  • Responding to a compliment
  • Role play B
  • Responding to constructive feedback
  • Expressing positive wishes
  • Role play C
  • Active listening
  • Vocabulary: meal periods I & II, expressions

LEARNING OBJECTIVES:

At the end of Level 1, learners can:

  • give basic directions;
  • tell the guest where a location is;
  • describe the destination;
  • use orientation points in your directions;
  • use the right body language when giving directions

Handling a question you don't know the answer to

  • Role play A,
  • Apologizing for not understanding a question
  • Clarifying needs: repeating keywords
  • Role play B
  • Observing facial expressions
  • Offering to get help
  • Role play C
  • Vocabulary: the face, the hotel

LEARNING OBJECTIVES:

At the end of Level 1, learners can:

  • handle questions that you don't know how to answer;
  • select key words from the guest's needs;
  • provide an apology and a suitable solution for the guest ;
  • demonstrate your skills in listening and observing.
Try it out!

TRY IT OUT!

Scan the QR code with your mobile device to access our sample content. You will be prompted to download thefree Novo Player app from the Apple or Google Play store after which you can setup an account to access the content. Alternatively, from a desktop computer you can follow this link to access the sample content.

SIGN ME UP

​HOSPITALITY VOCABULARY

This course will enable learners to practice their hospitality vocabulary and jargon. It is also serves as an example on how you can create a similar course specific to your property or outlet.  Click on each of the tabs below to find out more about this course.

Programme
Structure
Example
Try it out!
Programme

GENERAL LEARNING OBJECTIVES

As a foundational course, Hospitality Vocabulary focuses on introducing learners to jargon used in a hospitality setting with a range of communicative activities to help learners successfully practice and gain confidence in using jargon.


TARGET AUDIENCE 

These courses are designed for learners who are new to the industry or for those that want to learn more about other departments within a hotel.


COURSE DURATION

Each course lasts 30 minutes. Each course is designed so that learners can repeat frequently and keep their pronunciation up to date. 


PREREQUISITES

There are no prerequisites for these courses. 


LIST OF COURSES

The courses included in the Hospitality Vocabulary Learning Track are:

● Alcoholic drinks
● Breakfast
● Condiments
● Meal periods
● Non alcoholic drinks
● Popular dishes
● Body parts
● Directions
● Expressions
● Hotel departments
● Job titles
● The face
● The hotel
Structure

The spectacle before us was indeed sublime.

The Hospitality Vocabulary course follows this structure:

  • The first part of the course focusses on food and beverage related vocabulary.
  • The second part of the course focusses on general hospitality vocabulary including directions, hotel departments, job titles and the hotel.
Example

Example Course (1 of 13) : “Alcoholic Drinks”

LEARNING OBJECTIVES:

At the completion of “Alcoholic Drinks”, learners will be able to:

  • Distinguish between different types of beers, wines, spirits and cocktails ;
  • Recognise, spell and say the presented attributes.

“Alcoholic Drinks”

  • Types of beer I
  • Types of beer II
  • Types of beer III
  • Types of wine I
  • Types of wine II
  • Whiskey and brandy
  • Spirits
  • Cocktails
Try it out!

TRY IT OUT!

Scan the QR code with your mobile device to access our sample content. You will be prompted to download the free Novo Player app from the Apple or Google Play store after which you can setup an account to access the content. Alternatively, from a desktop computer you can follow this link to access the sample content.

SIGN ME UP

​TALK CHINESE

An introduction course to Chinese, our AI driven approach to Chinese language learning is an efficient and effective way of getting that pronunciation in check. Novo has accumulated data from thousands of speakers to provide immediate and accurate feedback on your Chinese pronunciation.

Programme
Structure
Example
Try it out!
Programme

GENERAL LEARNING OBJECTIVES

As a foundational course, Talk Chinese focuses on introducing learners to the tones of the Chinese language and counting numbers. Together with native speakers of Chinese and e-learning experts, we have created this course for the learner who wants to speak Mandarin Chinese.


TARGET AUDIENCE 

These courses are designed for learners who are new at learning Chinese and want a basic introduction course to the language.


COURSE DURATION

Each course lasts 30 minutes. Each course is designed so that learners can repeat frequently and keep their pronunciation up to date. 


PREREQUISITES

There are no prerequisites for these courses. 


LIST OF COURSES

The courses included in the Talk Chinese Learning Track are:

● The tones of Chinese
● Numbers

Structure

The Talk Chinese course follows this structure:

  • Start off with learning the 5 different tones of the Chinese language:

    • This course contains 3 activities that target the tones of Chinese

  • Course 2 offers a quick and easy way to count numbers in Chinese:
    • This course contains 6 activities, including a test to see how far you've come.
Example

Example Course (1 of 2) : “The tones”

LEARNING OBJECTIVES:

At the completion of “The tones of Chinese”, learners will be able to:

  • Learn to recognise and produce the tones of Mandarin.

“The tones of Chinese”

  • Introducing the tones
  • Recognising and reproducing the tones
  • Test
Try it out!

TRY IT OUT!

Scan the QR code with your mobile device to access our sample content. You will be prompted to download the free Novo Player app from the Apple or Google Play store after which you can setup an account to access the content. Alternatively, from a desktop computer you can follow this link to access the sample content.

SIGN ME UP